Operating Guidelines for Katyuri Kingdom

1. Mission & Values

• We strive to offer high-quality products paired with exceptional customer service.
• We value transparency, trust, integrity, and fairness in all our interactions.
• We aim for continuous improvement: in products, processes, and customer experience.

2. Scope & Access

• Our website and services are available to users who are of legal age (as per their local jurisdiction).
• We reserve the right to restrict access, suspend, or terminate accounts or services at our discretion (e.g. for abuse, fraud, violation of guidelines).
• We may require account verification or additional checks where necessary.

3. Product Listings & Accuracy

• We endeavor to maintain accurate, up-to-date information about products (descriptions, availability, pricing, images).
• Prices, promotions, and stock levels are subject to change without prior notice.
• In case of a pricing or typographical error related to a product, we reserve the right to refuse or cancel the order, even if it has been confirmed.

4. Ordering & Payment

• Orders placed on our site are subject to acceptance and availability.
• Payment must be completed via the payment methods we support (e.g. credit card, UPI, net banking, etc.).
• For any failed or disputed payments, we may cancel or hold the order until resolved.
• Once an order is confirmed, we will aim to process and dispatch it within the timelines posted (or within a reasonable time).

5. Shipping, Delivery & Returns

• We ship via trusted courier/transport partners and aim to deliver within the estimated timeframes, barring delays outside our control (e.g. weather, customs, force majeure).
• Shipping charges, if any, will be clearly displayed before checkout.
• If a package is delayed, lost, or damaged in transit, customers should contact our support team promptly. We will investigate and aim for resolution (replacement, refund, or repair as applicable).
• If you wish to return or exchange a product, please follow our Returns & Exchange Policy. Items must generally be in unused condition, with tags intact, and returned within the stipulated timeframe.

6. Customer Support & Communication

• We commit to responding to customer queries (via email, chat, or phone) within a reasonable timeframe (e.g. 24–48 hours).
• In all communications, we ask customers to be polite and clear. We reserve the right to refuse communication that is abusive, harassing, or fraudulent.
• We may send periodic updates, newsletters, and promotional offers. Customers may opt out of non-essential communications.

7. Privacy & Data Protection

• We collect information (name, address, contact, payment details, etc.) to fulfill orders and improve the user experience.
• We will not share your personal data with third parties except as needed for order processing (e.g. courier partners, payment gateways), legal compliance, or with your consent.
• We use industry-standard security measures to protect data.
• For more details, see our Privacy Policy.

8. Intellectual Property

• All content on this website (text, images, logos, design) is the property of Katyuri Kingdom or its licensors.
• You may not reproduce, distribute, or create derivative works from our content without explicit permission.
• Use of our trademarks or brand identity in business or marketing by third parties is prohibited without authorization.

9. Prohibited Activities

By using our site and services, you agree not to engage in any of the following:

• Fraud, misrepresentation, or impersonation
• Tampering with or reverse-engineering our site
• Uploading harmful code, viruses, or malicious content
• Violating applicable laws, regulations, or third-party rights
• Harassing, abusive, or defamatory conduct toward staff or other users
• Using multiple accounts to manipulate promotions, reviews, or pricing

10. Disclaimers & Limitation of Liability

• We try to ensure our site is available and secure, but we cannot guarantee uninterrupted access or zero defects.
• We disclaim all warranties (express or implied) to the extent permitted by law.
• Our liability for damages arising from your use of our services will be limited to the amount you paid us (if any).
• We are not liable for indirect, consequential, incidental, or punitive damages.

11. Amendments & Changes

• We may occasionally revise or update these Operating Guidelines.
• When changes occur, we will post them on this page with a “Last Updated” date.
• Continued use of our site after modifications constitutes your acceptance of the revised guidelines.

12. Governing Law & Dispute Resolution

• These guidelines and your relationship with us are governed by the laws of the jurisdiction in which we operate (e.g. India / Punjab).
• Any disputes will be handled via arbitration or courts in a mutually agreed location (or as specified in terms).
• If any part of these guidelines is found invalid or unenforceable, the remaining parts remain in full force.